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Shatayu Privacy - Policy

Effective date: January 29, 2026

App name: Shatayu

Thank you for using Shatayu. We built Shatayu to connect patients with licensed medical professionals via secure video consultations, enable doctors to assign tests and remedies, and to help manage patient care. Protecting your privacy and the confidentiality of your health information is important to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

1. Information we collect

We collect the following types of information when you use Shatayu.

1.1 Personal information you provide

  • Account details : name, email address, password, and profile photo (optional).

  • Contact information : any other contact details you choose to provide.

  • Medical information : health history, symptoms, diagnoses, medication details, test results, and other health-related information you enter or upload.

  • Communications : messages you send to healthcare providers through the app, and notes from consultations.

1.2 Audio, video and media

  • Camera & microphone : used to provide live video consultations. Shatayu requires access to camera and microphone to facilitate video calls .

  • Call recordings : Shatayu does not record video or audio calls by default.

1.3 Usage and device data

  •  Usage data: logs, diagnostics, IP address, app usage statistics, crash reports, and timestamps.

  •  Device information: device model, operating system version, unique device identifiers, and mobile network information.

If you permit, Shatayu may access precise or approximate location to help with provider matching or regulatory requirements. You can change location permissions at any time through your device settings.

1.5 Third-party sources

We may obtain information about you from third-party services you connect to (for example, diagnostic labs or insurance portals) — only with your consent.

2. How we use information

We may obtain information about you from third-party services you connect to (for example, diagnostic labs or insurance portals) — only with your consent.

3. Legal basis for processing (if applicable)

If you are located in the EU or other jurisdictions requiring legal bases for processing personal data, we process data based on one or more of the following: your consent, performance of a contract (to provide consultations and associated services), compliance with legal obligations, and our legitimate interests (improving the service, security, and fraud prevention) n

4. Sharing and disclosure

We may share your information in the following limited circumstances:

4.1 Service providers

We share data with third-party vendors who provide services on our behalf such as video-conferencing providers, hosting and storage providers, analytics, crash reporting, and customer support. Specifically, video calls are facilitated by VideoSDK.

4.2 Healthcare providers and labs

To provide medical care and testing, we share your medical information with the healthcare professionals you consult with and with diagnostic labs or pharmacies you authorize.

4.3 Legal and safety reasons

We may disclose information in response to legally binding requests (e.g., a court order), to protect the safety of users or the public, to investigate fraud, or to comply with applicable laws and regulations

4.4 Business transfers

If Shatayu is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify users where required by law.

4.5 Aggregated and de-identified data

We may use and share anonymized, aggregated data that does not reasonably identify you.

5. Data retention

We retain personal and medical information for as long as needed to provide services, fulfill legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. Retention periods may vary depending on the type of data and legal/regulatory requirements. Where possible, we will de-identify or delete personal data when it is no longer needed.

6. Security

We implement reasonable technical, administrative, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal data. However, no method of transmission or storage is 100% secure. If a breach affecting your data occurs, we will follow applicable breach-notification laws.

7. Your rights and choices

Depending on your jurisdiction, you may have rights including the right to: - Access or obtain a copy of the personal data we hold about you. - Correct inaccurate or incomplete data. - Request deletion of your personal data. - Export or portability of your data. - Object to or restrict certain processing activities. Withdraw consent where processing is based on consent.

To exercise these rights, contact us at connect@shatayu.info. We may need to verify your identity before responding to such requests.

8. Children’s privacy

Shatayu is intended for adult use. We do not knowingly collect personal information from children under [age] without parental/guardian consent. If you believe we have collected data from a child without appropriate consent, contact us and we will take steps to remove the information.

9. International transfers

Your data may be processed or stored in countries other than your country of residence. We will take steps to ensure adequate safeguards for such international transfers as required by applicable law.

10. Links to third-party sites and services

The app may include links to third-party websites, services or external content. We are not responsible for the privacy practices of those third parties. Please review their privacy notices before providing personal data.

11. In-app login

Shatayu allows users to log in using their email and password. We do not collect or process payment information.

12. Video call specifics

Camera & Microphone : required for live consultations.
Recording : Shatayu does not record video or audio calls by default.
Provider : Video calls are facilitated by VideoSDK

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy in the app and update the Effective date above. Where required by law, we will obtain your consent for material changes.

14. How to contact us

If you have questions about this policy or our privacy practices, please contact us: 

15. Additional notices (country-specific)

  • If you operate in the United States and handle protected health information (PHI), you may need to comply with HIPAA. Shatayu’s draft policy does not itself make the app HIPAA-compliant — ensure appropriate administrative, physical, and technical safeguards and execute required Business Associate Agreements with third-party vendors where applicable.

  • If you operate in the EU/EEA, include information about data protection officer (DPO) contact (if any) and the legal basis for processing. Provide information about cross-border transfers and standard contractual clauses if applicable.

Acknowledgement : By using Shatayu you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described here.

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